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view from outside Hacienda buffet - Picture of Barcelo Maya Palace, Puerto Aventuras

Photo: view from outside Hacienda buffet

From Review : Second time of Barcelo Maya Palace
view from outside Hacienda buffet
Hermoso lugar , pero con engaños al momento de reservar
Barcelo Maya Palace
Del paraiso a la decepción
view from lobby
Posto stupendo.
Servizio fantastico.
Spiaggia n.1.
Mare splendido con tartarughe che ti nuotato
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ChelleAnn wrote a review Apr 2018
MN912 contributions55 helpful votes
The resort property is basically comprised of 5 resorts. The Palace is the one we stayed at both times. It seems to be quieter than the rest, especially at the adult pool. The Palace houses the restaurant that we found to be the best, Brasserie. Our second favorite restaurant
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Date of stay: March 2018
Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace
Responded Apr 8, 2018
Dear ChelleAnn, "We highly appreciate you taking the time to provide us with such candid feedback of your stay. I regret to hear that your stay did not meet your expectations. Please rest assured that your issues have been forwarded to the corresponding departments who are already taking the necessary measures to address the problem and prevent any future occurrences. We can, and will ensure that the company regulations and standards are being strictly followed by our staff. There is no doubt that if we find irregularities by one of our hosts, that person will immediately stop working for us to guarantee the well being of our guests and their belongings. Thank you again for your remarks, and we hope you give us the opportunity to show you the improvements we are making on our service. Best Regards, José Luis Serratos Manager on Duty
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