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Landscape - Picture of Barceló Maya Tropical, Puerto Aventuras

Photo: Landscape

From Review : Spring Break/Grad Trips don't go then if you want quiet of Barceló Maya Tropical
Spring Break/Grad Trips  don't go then if you want quiet
Nice grounds
Bridge
Nice resort, bad service, not so clean
Jeux d'eau
Beautiful resort, Room to improve
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Guests 
Expedia.com
$383
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yescapade.com
Barcelo.com
$398
$322
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Hotels.com
Booking.com$398
Travelocity$383
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KarenLorne wrote a review Apr 2018
19 contributions
+15
Veracruz building I had heard so many good things about this resort over the years, we needed to go.. I thought how could this go wrong We stayed 10 days from March 27 2018- April 6 2018, in the, Tropical Veracruz Wing First 2 nights the air conditioner was at 24 in the room,
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Date of stay: April 2018
Response from BMAYAFASEII, Director General at Barceló Maya Tropical
Responded Apr 22, 2018
Dear KarenLorne, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We were very saddened to read your disappointment with the dining experiences, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. We are very sorry to read the disturbances caused by the air conditioning unit in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay and that our guest services team was not able to provide you with a quick and effective response as they usually do. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. The Management.
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