Dear Guest. Thank you for your feedback. We would like to apologize for the inconveniences during your stay, we are very sorry you felt like that. Our Guest Service confirm us that we don't have any report about your annoyances, so we encourage you to contact our Guest Service Staff at the moment for any inconveniences, to help us improve your stay opportunely. Please accept our most sincere apologies for the inconvenience you have experienced. Regards. General Manager.