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Landscape - Picture of Hard Rock Hotel Riviera Maya, Puerto Aventuras

Photo: Landscape

From Review : Very Hard disappointment... of Hard Rock Hotel Riviera Maya
Very Hard disappointment...
Instalaciones bonitas, deben mejorar el servicio
Collage is what HRC did for anniversary, RM did nothing to acknowledge bfs often mentioned bday.
View from Building 8 towards the water
Lo recomiendo ampliamente te la vas a pasar súper
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Other Recent Reviews

Una Maravilla
December 2021
Jessica F wrote a review Feb 2016
Toronto, Canada9 contributions2 helpful votes
Visited the Hard Rock with high expectations as we had stayed at the HR Punta Cana and was blown away. This was a total disappointment. We stayed in the heaven section which was great for the sole purpose that it is adults only. I must comment that the blue paint in the rooms
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Date of stay: December 2015
Response from Chadi B, Director General at Hard Rock Hotel Riviera Maya
Responded Mar 2, 2016
Dear Jessica F, I would like to thank you for sharing your opinion with us. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; we offer you our most sincere apologies for have fallen short to your expectations. We would like to change your perception of our service as it is our main goal to achieve your satisfaction with the epic service that sets us apart will have one of our specialists contacting you to further discuss this matter. Sincerely, Chadi Bou Said General Manager Hard Rock Hotel Riviera Maya
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