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Beach - Picture of Banyan Tree Phuket

Photo: Beach

From Review : Excellent vacation of Banyan Tree Phuket
Excellent vacation
En el restaurante Watercourt
Evening view from room into garden/pool.
Sunset
Bathtub to relax
bicycle...outside the villa
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Hyangyi K wrote a review Apr 2016
Paju, South Korea67 contributions13 helpful votes
+1
I and my husband had excellent vacation in Banyan Tree Phuket. Especially the beach was well-organaized and enough to give us heavenly memories . The housekeeper was sincere and try all her best to help us stay in comfort. We would like to show our special thanks to the staff in
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Date of stay: April 2016
Response from Sriram K, General Manager at Banyan Tree Phuket
Responded Apr 21, 2016
Dear Hyangyi K, Thank you for being our guests and for taking the time to review your recent stay with us. I genuinely appreciate your constructive feedback. I have personally passed on your thank you note to our Recreation team as well as our housekeeping team for their exemplary service. I apologize greatly for the inconvenience you had to endure due to the brown water supply, I am relieved that our team have promptly involved including Guest Service Center, Engineering and Housekeeping to ensure that it did not disturb your stay again. It typically does not happen unless the villa has been shutdown for a long period of time, which was not the case in your villa. We have already started our investigation to avoid it for future guests. I am glad that the shortcoming did not mar your confidence in our hospitality. Please let me know when you will be returning via gm-phuket@banyantree.com, it will by my pleasure to personally oversee your next stay. Sincerely, Sriram Kailasam General Manager
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