Dear Kp P, Thank you for giving Hyatt Ziva Los Cabos the opportunity to host you for your recent vacations and for taking the time to share with us a review about your experience. We are delighted to know The Club, the activities, Spa and the food and beverages in most of our Restaurants truly exceeded your expectations as well as the service you received, on the other hand please trust we have passed your highlights to the F&B Manager for a proper follow up in the situations you mentioned above On behalf of Hyatt Ziva Los Cabos colleagues, we genuinely hope to have the opportunity to welcome you again soon. With Service From The Heart, Francisco J Silva General Manager.