Dear Katrina D, Thank you for choosing Hyatt Ziva Los Cabos during your recent time in Mexico, we are glad you enjoyed your stay, that means a lot to us, know that we take your comments very seriously, they motivate us and at the same time help us improve to create a better product. We hope to have you back really soon, we will be waiting for you with open arms. Service from the Heart! Francisco Silva General Manager Hyatt Ziva Los Cabos