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Infinity pool and swim up bar in dire need of repair and maintenance - Picture of Hacienda Encantada Resort & Residences, Cabo San Lucas

Photo: Infinity pool and swim up bar in dire need of repair and maintenance

From Review : Loved it but might leave it of Hacienda Encantada Resort & Residences
Infinity pool and swim up bar in dire need of repair and maintenance
looking toward San Jose
View of Arches and Ocean from our fourth floor room.
Hacienda Encantada Resort & Spa
All inclusive no bueno
Pool
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December 2023
Sheri G wrote a review Apr 2018
Santa Barbara, California13 contributions12 helpful votes
+2
I have been coming to Hacienda Encantada for approximately 10 years and I love coming here. However the last couple years they have been expanding their property. Unfortunately the customer service and the pride of the buildings has taking a back seat to the expansion. They
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Date of stay: April 2018
Response from Gabriel I, Director de Relaciones con Clientes at Hacienda Encantada Resort & Residences
Responded Apr 12, 2018
Dear Sheri, First, thank you so much for taking a few minutes to write this kind review, we truly appreciate all your comments and feedback; be sure we will pay special attention to the situations you mentioned above, it is really important for us to know your opinion since it helps us to become a better resort for you and other travelers. Please feel free to write us an email if you'd like to add anything else to your feedback. We're looking forward to welcome you back at your Home Sweet Hacienda, it's always a pleasure to host you. Best regards, Andrea Hern√°ndez. Content Manager contenido@mexicograndhotels.com
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