Balcony - Picture of Pueblo Bonito Sunset Beach Golf And Spa Resort, Cabo San Lucas
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From Review : Don’t BUY !! of Pueblo Bonito Sunset Beach Golf And Spa Resort
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BAD TIME SHARE EXIT DEAL!!!
October 2023
+2
We stayed at Sunset March 37-April 3, 2019. We purchased a timeshare there in 2011. It did not have all inclusive at that time. We purchased the premium all-inclusive on this trip which is supposed to include transportation and better brands of alcohol choices. The wine is…
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Date of stay: April 2019
Response from PBSunsetB, General Manager at Pueblo Bonito Sunset Beach Golf And Spa Resort
Responded Apr 8, 2019
Dear anicegirl, We appreciate and value all guest feedback and would like to thank you for taking the time to share your review on your recent stay with us. It is our goal to provide a wonderful relaxing guest experience and everything we do is design to maximize value to our guests. We also take pride on providing our guests with a wide variety of award-winning dining and beverage options during their stay with us. The reason we have all-inclusive with surcharges or offer additional items on our menu, is in order to provide our guests with additional choices other than what is included in their All- Inclusive plan. However please allow me to apologize for the unusual lapse of service during your recent visit, it is never our goal to deceive our guests in any way. We pride ourselves on delivering a pleasant and relaxing experience and we truly apologize that you were not met with the outstanding service that has come to be expected of Pueblo Bonito Sunset Beach. We hope that you will give us the opportunity of welcoming you back to demonstrate our ability to deliver service and facilities to your expectations and to amend your latest views. Sincerely, Goyita Osako General Manager Pueblo Bonito Sunset Beach Golf & Spa Resort
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