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Balcony - Picture of Encantada Tulum

Photo: Balcony

From Review : A Truly Boutique Hotel w/ the Best Beach in Tulum of Encantada Tulum
A Truly Boutique Hotel w/ the Best Beach in Tulum
view from Mar
Pollo en Mole
Encantada
Paradise !!
beach in front of Encantada
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IstanbuliteinUSA wrote a review Oct 2017
Bethesda, Maryland328 contributions39 helpful votes
+7
We stayed at the Encantada for our 5th anniversary, and it was perfect. The stayed at one of the ocean-front suites. First things first - here are some clarifications we badly needed when we were comparing hotels prior to our trip: - there IS air conditioning (AC) in the room;
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Date of stay: August 2017
Response from Sven S, Propietario at Encantada Tulum
Responded Oct 26, 2017
Thank you so much for taking the time to share your feedback with us. It is so good to know we provided a fantastic and friendly service, and spotless areas to enjoy the beach. We are sorry to hear you had issues prior your arrival, indeed we tried to centralized our reservations area in Mexico City and unfortunately due to a terrible earthquake happening one month ago, it took is a little bit more to pin up details and get back to normal. As for the noise issues, the remain work will not result in a comparable sound level. We are scheduled to complete the renovations next door by December 1st. Thanks again for your helpful comments, It would be a honor welcoming you next time!
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