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Entrance - Picture of Grand Sunset Princess All Suites Resort, Playa del Carmen

Photo: Entrance

From Review : Overall---> Disappointed of Grand Sunset Princess All Suites Resort
Overall---> Disappointed
Platinum Sunset Princess :beautiful grounds, poor service, extremely poor management
Huge with issues
Deluxe suite room
Had fun but won't return and here's why....
Platinum lounge & pool
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Other Recent Reviews

Awesome Resort
October 2023
Holly0Wood wrote a review Jan 2016
9 contributions10 helpful votes
First off, let me say that I desperately wanted to love this place. I felt that I had done enough research prior to selecting this resort. In hindsight, I was mistaken. The pluses: -Beautiful room (paid for a "platinum suite") -Beautiful, spacious property -Groomed beaches
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Date of stay: January 2016
Response from Agiss1, Gerente at Grand Sunset Princess All Suites Resort
Responded Feb 16, 2016
Dear Guest. Thank you for taking the time to share your feedback of your recent stay. We are however disappointed to hear that we did not meet your expectations. All your comments have been passed to the manager of each area to take action on the matter. We hope that we will be able to welcome you back to the Resort in the future to show you how we are improve our service. Best Regards Luis Agiss Community Manager
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