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Pool - Picture of Grand Riviera Princess, Playa del Carmen

Photo: Pool

From Review : Standards aren't as high as before of Grand Riviera Princess
Standards aren't as high as before
Hotel Grounds
Pathway in Laguna section to one of the many secluded areas
Look at this view
Ocean view from Rm 5211
walkways around the resort
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C_Masterton wrote a review Sep 2017
Falkirk, United Kingdom95 contributions85 helpful votes
I am just back from a 2 week stay. This is my 2nd trip here after we had our honeymoon here 7 years ago. Check in was quick as we were the only ones in line. But during our stay I saw people wait I g for over an hour to check in. Rooms were clean and tidy. Our sheets and
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Date of stay: August 2017
Response from Pilar O, Community Manager at Grand Riviera Princess
Responded Sep 16, 2017
Dear C_Masterton, Accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it gives us the opportunity to improve. We are working on fix the pools, we know that this takes time but since now, no one will be affected. We are very sorry to hear that your experience was not good as the last time, in fact, we are very surprised because many of our repetitive guests always have the best experience. It was a pleasure host your vacations, we will hope to have the pleasure once again, we promise we would do our best to exceed all of your expectations. Sincerely,
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