Balcony - Picture of El Dorado Royale by Karisma, Playa del Carmen
Photo: Balcony
From Review : Very Disappointing! of El Dorado Royale by Karisma
Check In— / — / —
Check Out— / — / —
Guests
+24
Stayed here January 6th-16th, Check in was quick and i was put in building 11 which is nice but the room was close to the lobby and i wanted something closer to the beach with a swim up room, so for 850 peso i upgraded to building 3, The room was very nice, and was great to be…
Read more
Date of stay: January 2016
Response from KarismaHotelsResorts, Director General at El Dorado Royale by Karisma
Responded Feb 11, 2016
Dear Michael T Thank you for your time sharing your feedback from you recent stay with us. We are disappointed to hear that we may have fallen short in meeting your expectations. We are sorry that you found some details with the quality in your room. We hold high standards for the quality of all our rooms and service so we are sad to hear that those standards were not upheld. However, we take pride in receiving the great comments from you about jojo´s and cabana pizzeria and we would like you to know that we have addressed your experiences with our room service. We invited you to contacto us directly to customerservices@karismamexico.com Thank you for staying with us. We hope you reconsider and return to visit us in the future.
Read more
Been to El Dorado Royale by Karisma? Share your experience!