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Balcony - Picture of El Dorado Royale, Playa del Carmen

Photo: Balcony

From Review : 2nd visit, customer service has went way down of El Dorado Royale
2nd visit, customer service has went way down
Beautiful and delicious desserts
Some activities if you wanted
our super comfy bed
kristym581 wrote a review Oct 2015
Powell, Tennessee64 contributions13 helpful votes
4.0 of 5 bubbles
Negative: This was our 2nd time at this resort, our last visit was in 2008. We travel frequently, and love all inclusive resorts, and decided to come back to El Dorado Royale, along with 3 other couples. The check in was a NIGHTMARE, I ended up in tears, we finally were settled
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Date of stay: September 2015
Response from KarismaHotelsResorts, Gerente at El Dorado Royale
Responded Oct 16, 2015
Dear Kristy M, It has been a pleasure to read your recent review. Your comments are a very good motivation for us to keep working to achieve our guests’ full satisfaction. Hopefully, we will have the pleasure of welcome you back very soon. Sincerely, Enrique Olvera Hotel Manager
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