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Window View - Picture of Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Photo: Window View

From Review : 10th time :-( of Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
10th time :-(
10th time :-(
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Guests 
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$510
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$459
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$371
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Hotels.com$459
Booking.com$459
Official Site$434
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Billiejomcd wrote a review Jul 2019
Schwenksville125 contributions42 helpful votes
+7
After reading so many negative reviews I was more than a little apprehensive about what we would encounter at the death our beloved Royal. To our surprise the staff seemed unaffected! Yay! The drinks were the same! Yay! Construction was handled and camoflouged professionally!
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Date of stay: July 2019
Response from Manupealpu, Gerente at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort
Responded Aug 16, 2019
Dear Billiejomcd, Thank you for choosing our resort once again and for sharing your impressions. We are very happy to hear you still enjoy the service of our team members and our beverage services. Thanks for remarking the efforts we are making regarding the renovations. I am sincerely sorry that this time, we were unable to exceed your expectations and that you were unhappy with the beach and pool beds. Thanks again for your time and preference. We hope you will consider staying with us in the future.
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