Dear mark a, Thank you for sharing your experience! We are excited that in general you enjoyed your stay, we are sincerely sorry that everything was not up to the standard that you would have liked though. We really apologize for the inconveniences you mentioned, be sure we will sharing your comments with Real Club Management in order to improve and take actions to give an exceptional service. Thank you again and we hope that you come back and enjoy once again of all our services! It will be our honor to have you back with us soon!