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Balcony - Picture of Hilton Playa del Carmen

Photo: Balcony

From Review : Beautiful resort, now terrified to eat the food. of Hilton Playa del Carmen
Beautiful resort, now terrified to eat the food.
Beautiful resort, now terrified to eat the food.
Room service breakfast
Standing near ocean looking at hotel
A wedding ongoing in the gazebo and lawn area.
pool
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Jstivers1066 wrote a review Nov 2015
Fort collins 16 contributions3 helpful votes
+3
We were having a lovely honeymoon until food poisoning struck. I was the first victim and my husband fell ill about 3 hours after me. The hotel offered to call a doctor but there was not one on site, and really, what can be done for food poisoning? The first few days were
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Date of stay: November 2015
Response from Lynn D, Gerente at Hilton Playa del Carmen
Responded Nov 26, 2015
Dear Jstivers1066, Thank you for your comment, we want to express our concern for the health problem your experienced during your stay but it is our duty to inform you that our number one priority is to provide an absolute safe environment to our guests; reason why we would like to inform you our hotel follows HACCP and FDA code protocols for our food and beverage handling. We would like to kindly emphasize about our strict procedures regarding the Cleanliness & Hygiene Control, that are followed according to the Crystal Certification, (the most important international organism to Cleanliness and Hygiene Control), assuring that all our Food & Beverages are within the safety and high quality standards. The health and safety of our guests is our highest priority. We hope to have the opportunity to welcome you back and provide you with a truly exceptional vacation experience.
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