Dear guest, We truly appreciate the time you have taken to share your impression about your stay with us. Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they are expecting to enjoy during your vacation. In terms of caring for the environment, we will value the points you tell us and as you are interested in taking care of our world to us, so be sure you will find the changes in your next visit. Your comments and sugestions will be shared with all the appropriate areas in order to ensure they all have accurate information. We appreciate your feedback and hope to welcome you back in the future. Warm regards, The Grand Bliss Riviera Maya Management