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Balcony - Picture of The Reef Coco Beach, Playa del Carmen

Photo: Balcony

From Review : Good time. Family resort of The Reef Coco Beach
Good time. Family resort
Good time. Family resort
Good time. Family resort
Good time. Family resort
Good time. Family resort
Good time. Family resort
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Other Recent Reviews

TaiYoung14 wrote a review Jul 2019
North Olmsted, Ohio94 contributions27 helpful votes
Long post alert: My husband and I were here for my birthday trip last week from Sunday to Saturday. Check in was smooth. The staff is friendly. Some lack English which is understandable but they try. We paid $42USD for 6 days of their WIFI vs. using our AT&T $10/DAY per phone
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Date of stay: July 2019
Response from TheReefResorts, Brand Executive at The Reef Coco Beach
Responded Dec 12, 2019
Dear TaiYoung14, Thank you very much for choosing our hotel and for sharing your opinion about our service. We are disheartened to hear that your vacation at our hotel was not what you expected. We pride ourselves on providing exceptional, friendly and unparalleled service to all our valued guests and that is why we deeply regret we have missed our mark in your case. Please accept our heartfelt apologies for any dissatisfaction you may have experienced during your recent stay. The situation mentioned in no way reflects our standards and rest assured we will consider this situation with the Management in order to avoid any further inconveniences. We are saddened to read that you do not intend to return to our resort but we truly hope we may prove you in the future our commitment to exceptional customer service and satisfaction. Kind regards, Micaela Castilla Brand Executive socialmedia@thereefresorts.com
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