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Entrance - Picture of Occidental at Xcaret Destination, Playa del Carmen

Photo: Entrance

From Review : Wouldn’t have changed a thing of Occidental at Xcaret Destination
Wouldn’t have changed a thing
Canal walk near lobby
beach
                  beach area
Lunch buffet above pool bar
View from hotel lobby
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Kelly M wrote a review Apr 2018
4 contributions4 helpful votes
Hi! So we just got back from the Occidental yesterday. We got there the night of the fires. It started with a someone smoking in the next building and the cinders caught in air hit the thatch roof of lobby. Yes, that was crazy but everything was handled appropriately. The staff
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Date of stay: April 2018
Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination
Responded Apr 26, 2018
Dear Kelly M, Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. It was and it always will be a pleasure to host you, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you. Regards.
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