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Landscape - Picture of Occidental at Xcaret Destination, Playa del Carmen

Photo: Landscape

From Review : Great first trip to the south of Occidental at Xcaret Destination
Great first trip to the south
front of resort driving in
man-made beach
Swim Up Bar before 10 am, water falls not on
Adult only "pool"
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Jim P wrote a review Sep 2016
Winnipeg, Canada481 contributions65 helpful votes
This was my first trip south for a winter vacation. It was shortly after our wedding (3 mos), so we called it our honeymoon. What that meant was that we got to haul all of our luggage up the stairs, while the rest of our group was on the main floor. It also meant that we were
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Date of stay: January 2016
Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination
Responded Oct 12, 2016
Dear Jim P, Thank you so much for taking the time to leave us your feedback on your experience here in Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. We want to let you know are going through many changes at the moment which is to conclude in no time. We hope we have the chance to welcome you and your wife back to the resort so you can have a wonderful vacation. Kind regards, Tere S. Espinosa Social Media & Customer Care
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