Dear Sai-pshi, Superb and excellent are the words we look forward to provoking in our guests. Starting with our facilities everything is designed to be perfect and certainly nothing was left out to plan that every detail is not overlooked all the way to the fantastic service our team provides to each and every visitor. We are also very thankful for the information you have provided us about the insect bites you have endured during your stay, being located at the heart of the Mayan jungle our property has the visit of some bugs, we however have very strict environment friendly fumigation programs to prevent this bugs to affect our guests experiences. We will make sure to verify each one of our filters with the intentions of your next visit to go bug free. We look forward to welcoming you back to Hotel Xcaret México on many more occasions. Best regards, Jorge Ducoing Hotel Manager Hotel Xcaret Mexico.