Dear chipmcdouglas, Thank you for taking a moment to share your thoughts. Nothing inspires us more than hearing that your experience at Hotel Xcaret México was “breathtaking”. As you note, no detail was overlooked when planning the ways we can attend to our beloved clients. Our dedicated team, who provide round-the-clock service, will be delighted to hear your most kind remarks. Ever since our newly opened resort was conceived our primary was and still is to provide our guests with the utmost level of personalized, attentive service from our dedicated and professional staff such as the one provided by Viviana. From the moment you step onto the property, we want our guests to feel relaxed and rejuvenated as we pamper you with a thoroughly personalized experience throughout every aspect of your stay here so you can relax and enjoy our gorgeous views and spectacular natural setting and parks. Our hope is that you’ll remember us when planning your next getaway to the mexican caribbean, and return to visit us again for another incredible escape at our beautiful resort. Thank you for your preference and for the kind review, and we look forward to serving you soon at our tropical paradise in the Mayan Riviera, Best regards, Jorge Ducoing. Hotel Manager. Hotel Xcaret México.