Azul Fives wanted to thank you for your recent review of our resort, your comments and feedback are truly appreciated. It is disappointing that your food experiences fell below your expectations, please accept our apologies we continue improving our five star service. Also, thank you for mention our collaborators team, we feel very proud knowing we make you a pleasant experience stay. Please feel fre to contact us directly at customerservices@karismamexico.com BEST REGARDS Jose Miguel Abreu Resident Manager gm@azulfiveshotel.com Azul Fives Hotel by Karisma