Dear ClickCrazy Thank you for your review, detailing your experiences from your stay with us at our Azul Fives Hotel. Thank you also for the positive comments of our Spa, nevertheless we are truly very sorry for the mentioned inconvenience during your stay and that our food and service rendered by our staff did not completely live up to the expectations you have set before us. Please contact us at customercare@karismamexico.com as we want to have an opportunity to address the concerns that you have presented. Kind regards, Jose Miguel Abreu Resident Manager gm@azulfiveshotel.com Azul Fives Hotel by Karisma