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Balcony - Picture of Ocean Riviera Paradise, Playa del Carmen

Photo: Balcony

From Review : Worst service, room and view of Ocean Riviera Paradise
Worst service, room and view
Beautiful resort with bad management
Turn down service I received one night after a couple days of room issues
Nice looking resort, great for kids, but needs improvements
Ocean Riviera Paradise
TP Express Review of the Ocean Riviera Paradise Resort
LaloLM wrote a review Nov 2017
Mexico City, Mexico2 contributions5 helpful votes
1.0 of 5 bubbles
As we came in we heard 2 persons yelling at the check-in crew. Later I would be the third in less than an hour: My room stinked to cigarette smoke, the view you can see in my pictures and Jesus the Manager couldn’t care less and wasn’t interested in helping us improve our
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Date of stay: November 2017
Response from OceanCustomerService, Gerente at Ocean Riviera Paradise
Responded Nov 13, 2017
Dear LaloLM, Thank you for sharing your comments about your experience at our resort. Please receive our apologies for the situations you have brought to our attention on your review. We strive to deliver a great time and great service to all our guests, and we can assure those are not our standard in anyway. We are always ready to improve, and we will review each opportunity area you have given us above with our Team at the involved departments, so the situations reported are corrected, and we can deliver a more consistent service in all areas. We value very much your honest feedback. We sincerely hope to have another opportunity to host you in the future and improve your perception of our resort. Best regards, The Ocean Riviera Paradise Management
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