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Beach - Picture of Iberostar Cozumel

Photo: Beach

From Review : Somewhat disappointing of Iberostar Cozumel
Somewhat disappointing
Our unit
Nice place
Real true resort photos
Surf side
Overpriced for Quality
Floyd F wrote a review Feb 2018
Sterling Height, MI298 contributions170 helpful votes
3.0 of 5 bubbles
I'd first like to say, we've stay at the Iberostar 5 other times. The best thing the resort has going are its employees and the cleanliness. Everyone greeted you with a smile, a hola or hello. The resort grounds are well maintained. Our room #8111 was very clean also. The
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Date of stay: February 2018
Response from Quality Manager I, Quality Manager at Iberostar Cozumel
Responded Feb 22, 2018
Dear guest, Thank you for sharing with us your comments about your recent experience at our hotel. It was our pleasure to host you during your vacation and we appreciate that you have taken the time to acknowledge the efforts of our dedicated team, no doubt they will be motivated by your kind words. On the other hand, we truly apologize for the wrong impression our Tex Mex restaurant left you, it was definitely not the kind of service we offer, as our Chefs are constantly looking for ways to impress our guests. We put great emphasis in delivering a service with excellence and it saddened us to read that you are not considering to return. We assure you that we will share your review with our Food & Beverage team and our Management for the revision of your comments and the correction of our opportunity areas. Thank you very much for your preference and we all hope for the opportunity to welcome you again and restore your confidence to our hotel. Sincerely, Quality Manager IBEROSTAR Mexico
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