+4
The Grand Oasis Palm is the poster child for a line from the book, A Tale of Two Cities. It is the best of times and the worst of times. Your journey begins when you approach the main lobby. You’re greeted by an elegant water fountain…that’s filled with green algae laden water.…
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Date of stay: September 2016
Response from OasisHotelResorts, Director General at The Sens Cancun
Responded Oct 11, 2016
Dear guest, Thank you for taking the time to share your experience. We are truly sorry you had an unpleasant experience during your vacations. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all of your needs. Thank you for letting us know the inconveniences you had so we can enforce and improve the service, as your comfort and satisfaction is really important to us. In regards to the bad smell in your room we will pass this information on to our Housekeeping department so that they can mend this situation. Once they are cleaned, rooms are checked by supervisors to make sure they meet our high standards. We offer our apologies for the inconvenience you had at the restaurant waiting for your food. We hope to have the opportunity to welcome you back so you can witness the changes we implement on a daily basis, best regards.
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