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Beach - Picture of Hotel Riu Cancun

Photo: Beach

From Review : My visit to Riu Cancun of Hotel Riu Cancun
My visit to Riu Cancun
Cama
PRO'S & CON'S
Las amiguitas en uno de los buffets
"Cool" tub - no hottubs here
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jookwon wrote a review Mar 2018
Grayslake, Illinois8 contributions7 helpful votes
+1
I made a family spring break vacation to this hotel. Due to my bad experience from last hotel, I have decided to try this 4 star hotel. My previous hotel stay was 3 star hotel. I had a bit of higher expectation. See what one star can make a difference. Check-in process
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Date of stay: March 2018
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Cancun
Responded Apr 4, 2018
Dear guest, Thank you for choosing our hotel and for taking the time to share your experience with us. We were surprised to read your comments about our staff, since it is very important to us that all our guests treated with utmost attention and care regardless their country of origin, age and religion. It is disappointing to learn that you left our hotel thinking otherwise. We sincerely hope you will give us another chance to demonstrate the high standards of service and quality that are typical of our hotels. With our best wishes we remain, Hotel Riu Cancun Online Reputation Manager
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