Dear Jackie S, First of all let us thank you for allow us to host you during this recent trip to Cancun. It is a pleasure for us having you at Paradisus Cancun and knowing that your stay was fantastic and could enjoy the warmth of our staff, our services and facilities. Thank you for your kind words towards Galvino, we will continue encourage him to keep up the great work. It'd be an honor to welcome you again at your home away from home, Paradisus Cancun. Best regards Ricardo Reyna Hotel Manager