Dear guest, Thank you for sharing your feedback. I am so glad to hear that you enjoyed yourself at our hotel and found our staff to be so accommodating and welcoming. We will relay your kind comments back to our maintenance colleagues. We are so sorry to hear about your experience with the A/C. Please know that this is certainly not the level of service we seek to provide and that I have shared your feedback with management. Thank you again for your visit and we hope to have the opportunity to welcome you back at Sandos Cancun. Best regards, Web Relations Sandos Cancun