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Beach - Picture of Sandos Cancun

Photo: Beach

From Review : Average... of Sandos Cancun
Average...
Half-painted balcony railing
Sandos Cancun Luxury Resort
Partial ocean view from balcony
Being honest.
Great view;!
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Other Recent Reviews

Esteban
October 2021
Jennifer B wrote a review May 2018
Waco, Texas24 contributions2 helpful votes
+7
I have visited Mexico several times, and always try to stay at "budget friendly" resorts. I will say that if this resort made a few changes they could be an actual 4 star resort. I'll start will our arrival... As others have stated, your room isn't always the one you paid for or
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Date of stay: May 2018
Response from Web Relations C, General Manager at Sandos Cancun
Responded May 21, 2018
Dear Jennifer B, On my personal behalf and all the Sandistas who do their best providing unbelievable experiences to our special guests like you on a daily basis, we would like to thank you for many reasons; firstly, your feedback is very important for us and we will take all your suggestions into consideration for immediate improvement. Also, we respect your personal opinion coming from your own perspective; we will definitely take the necessary actions and measures, in order to keep reaching excellence at our best and that way surprise and exceed all our guests' high expectations. We are sorry to know your experience might have been a little marred to you due to your room; it's important you know we do not guarantee either the type of bed, floor or view, since room accommodation is under subject and depends on both occupancy and availability. Indeed, Royal Elite, our Vacational Club members have some benefits such as special amenities and areas especially for them; however, the high quality service we pride in and attention to detail is the same for all our guests, as you are all special for us. We sincerely hope to welcome you back as it would be meaningful for us to change your perception and make your second stay an unbelievable one as you deserve. Best Regards, Martina Rodríguez. General Manager Sandos Cancun Lifestyle Resort
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