Dear Pooja R, Your comments are greatly appreciated! Thank you so much for taking the time to share such wonderful review with us and the TripAdvisor community, we truly appreciate it. Please rest assured all of the staff members recognized in your review will be properly rewarded due to their outstanding customer service skills and focused attention to details. They're a very important part of our team and we feel lucky to have them collaborating with us, helping to create unforgettable vacation experiences. Of course we could also like to thank you for choosing us, please come back soon, you are always welcomed at Moon Palace, it is a real pleasure to be your host. Kind regards, Ulises Sosa Moon Palace Cancun