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Landscape - Picture of Moon Palace Cancun

Photo: Landscape

From Review : Worth a read of Moon Palace Cancun
Worth a read
Amazing Hotel
Main entertainment section of the pool
water on water
moon palace
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Other Recent Reviews

great resort!
September 2023
Simoncastle wrote a review Apr 2018
48 contributions23 helpful votes
There’s reasons I didn’t give the full 5 stars. Tbh I’d really give 4 1/2. So the good points:- There’s three hotels which make up the Moon Palace... Sunrise, Nizuc and The Grand. We stayed in the Nizuc. We found the hotel great a true 5 Star hotel. There’s a bus that takes you
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Date of stay: April 2018
Response from GM_MoonPalace_Cun, Gerente at Moon Palace Cancun
Responded Apr 19, 2018
Dear Simoncastle, Thank you for providing your detailed feedback. It is of extreme importance for us to know how your experience went during your visit and please be sure that your recognition is greatly appreciated. Thank you for your overall description of the areas, pools, amenities, services, golf course, grounds, activities, restaurants and more! I do agree with you that our staff is our main asset! Regarding the water slides, please note that these are located at The Grand at Moon Palace Cancun, and please note that our new providers have worked on a redesigned layout of the waterpark to include state-of-the-art installations that align with the Palace Resorts standards. We have the information of the Resort Credits available in our online websites as well as in our Palace Resorts app. This is a fantastic promotion that you can take advantage of. Please be sure that your comments are indeed very important for us and that we sincerely appreciate you have taken the time in providing these. We sincerely hope you will give us the opportunity to exceed your expectations in a future visit. Thank you so much once again. Cordially, Jorge Castro General Manager Moon Palace Nizuc
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