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Cancun: Pictures
From Review : Spring Break 2018 of Moon Palace Cancun
+7
I visited with my two teen sons. Facility kept them busy: rental bikes, flow rider, Teen Club, pool activities, kids can have floaties and balls in the pool. Food was fairly good. Favs were the Mexican and oriental. However, there is not enough restaurants to accommodate…
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Date of stay: March 2018
Response from GM_MoonPalace_Cun, Gerente at Moon Palace Cancun
Responded Apr 3, 2018
Dear Joan N, We sincerely regret to read the issues you are bringing to our attention and sharing with the TripAdvisor community. It is our commitment to exceed our guests' expectations and to provide an outstanding vacation that is worthy of your preference, hence our concern of the comments in your review, it is certainly not the Palace Experience we strive to create We would like to verify the follow up provided to you regarding your description of the situation. Our E Concierge Team will be in contact with you through private message in order to provide assistance. We remain at your service. Cordially, José Luis González E Concierge Manager Palace Resorts
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