Dear Christina F, Receive our sincerest greetings from sunny Cancun. Thank you very much for your preference to your second home Crown Paradise Club and for this new opportunity, in addition we really appreciate the time you have invested to let us know how much you enjoyed your stay with others users of Tripadvisor. It is thanks to comments like yours that encourage us to keep working hard in order to be better every day and provide the service you deserve. We are completely sure that Salatiel and Charly will be very gratified to know that you recognize their exceptional service. Once again, thank you for your kind comments and we look forward to welcoming you for the 14th time. Sincerely, Julio Cabrera, General Manager.