Pool - Picture of Occidental Tucancún, Cancun
Photo: Pool
From Review : All inclusive on the beach of Occidental Tucancún
Check In— / — / —
Check Out— / — / —
Guests
$495
$496
$496
$178
Hotels.com$495
Booking.com$496
travelup.com$260
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Other Recent Reviews
+5
Tucancun is an older facility but it's maintained pretty well. We had some issues during the check in - our rooms were not ready and we were asked to wait for 30 min. After we got our key, it turns out one of our rooms was occupied by someone despite getting the key. They gave…
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Date of stay: January 2017
Response from Juan A, Gerente at Occidental Tucancún
Responded Jan 30, 2017
Dear Agatkarumprecht Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental hotel and are delighted to read that we were able to match your holiday expectations. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you expérienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused. At Occidental we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepares for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. Once more we thank you for sharing your experience with us and look forward to serving you again soon. I remain at your service, Juan Carlos Arce Manager
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