Beach - Picture of Beach Palace All Inclusive, Cancun
Photo: Beach
From Review : Rough Start, Awesome finish of Beach Palace All Inclusive
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Other Recent Reviews
+7
Check-in was pretty rough, didn't get rooms on the same floor as the rest of the family, when I requested they should've been, 2 hour check in and didn't get the right rooms. The restaurants are all very very good: Wok, Tequila, Bocelli, and the steakhouse for dinner . Then…
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Date of stay: August 2017
Response from Concierge_Hotel_Zone, Director General at Beach Palace All Inclusive
Responded Aug 12, 2017
Dear emmanuella28, Thank you for sharing your review with us. While I'm happy to know you had a pleasant experience during your stay, I am also concerned to read about this minor letdowns you experienced during the first day. I sincerely regret to hear about this, please rest assured we will share your comments with the involved areas for a proper follow up to ensure this kind of situations will not be repeated in the future. Thank you so much for choosing us, we would be grateful if you visit us again during your next visit, we will make sure to surpass all of your expectations. Best regards, Wilma Zahoul General Manager wzahoul@palaceresorts.com
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