Landscape - Picture of Iberostar Selection Cancun
Photo: Landscape
From Review : Annual family trip. of Iberostar Selection Cancun
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Guests
First and foremost, customer service is priority for our family. If I could rate each place by categories, I would give the Iberostar a 5 star in customer satisfaction. We experienced great service from top to bottom, housekeeping(when asking for additional towels, to snacks and…
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Date of stay: August 2016
Response from Quality manager I, Quality Manager at Iberostar Selection Cancun
Responded Sep 9, 2016
Dear guest, Please allow us to express our genuine gratitude not only for choosing our resort as your getaway destination but also for your positive and constructive comments shared on Trip Advisor. Our guests’ recognition and feedback are really important for us; as it encourages us to keep working hard and improve our service so we can maintain the highest customer satisfaction. Thank you so much for your suggestions; we have already forwarded them to the Entertainment Manager, so he can take them into account in future decisions. We are confident that you will be staying again with us and we sincerely look forward to welcoming you back. It will be our pleasure to have the opportunity to serve you and your family again! Warm regards, Quality Manager IBEROSTAR Mexico
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