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Beach - Picture of The Ritz-Carlton, Cancun

Photo: Beach

From Review : Nice experience but not the RC standard of The Ritz-Carlton, Cancun
Nice experience but not the RC standard
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View from room 8001
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Zen Chan wrote a review Jun 2018
42 contributions4 helpful votes
As if it is a Marriott or courtyard hotel, I would say it’s an excellent experience. Maybe I was expected too much, but RC always being so attentive except the stay in cancun. Start with something good, the view from the room is really nice. Staffs in the reception and front
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Date of stay: April 2018
Response from Katherine W, Marketing and PR Executive at The Ritz-Carlton, Cancun
Responded Jun 27, 2018
Dear Zenobia We sincerely appreciate your comments. It is wonderful to know that your previous stays The Ritz-Carlton hotels have been memorable. Thank you for telling us about your experience by the pool. Our beach and pool areas are incredibly important to our guests, we are after all in one of the best beaches in Mexico! We understand that our guests love spending time in the sun and therefore your opinion about our service in this areas is very important. We are glad that you experienced Casitas! Not only is the food great but the experience of dining by the sea is truly unforgettable. Once again, thank you for your comments. We look forward to see you back in Cancun again! Best regards, Katherine Willis
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