Food - Picture of Moon Palace The Grand - Cancún, Cancun
Photo: Food
From Review : Excellent stay with a large family of Moon Palace The Grand - Cancún
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Guests
+2
This is going to be long post because it’s deserving of the comments based on our large group. It started with a call 8 months prior to our trip to look at housing options for our group of 26 (16 adults, 10 minors) over 10 rooms. Juan Carlos helped me look for different ideas…
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Date of stay: June 2018
Response from TheGrand_GM, Gerente at Moon Palace The Grand - Cancún
Responded Jun 28, 2018
Dear windycityfamily, I am thrilled to hear from you and the wonderful stay you had at our hotel. Your kind compliments to our staff and your entire experience are gratefully received. The highest compliment you can give us is that you would return and recommend us to your friends and family. We certainly are grateful for that and hope to welcome you back very soon. I appreciate your recollection of specific details, interactions and experiences that highlighted your stay. My favorite was the description of our meal offerings. It has so many details and it clearly made an impression on you and that is one of the differences that make an experience exceptional. Thank you for recognizing that. I will be sure to share your review with our team members whom you kindly mention in your review, so they will know their efforts did not go unnoticed. We are quite proud of our team; many of them have a long tenure with our hotel and the company. They take great pride in providing memorable visits for our guests and I am grateful for your accolades. It´s always a pleasure to have you stay with us and we hope to host you again in the near future so you may continue to enjoy our property, our activities and all that the Palace Experience really offers. Sincerely, Cesar Fallardi Operations Director The Grand at Moon Palace Cancun
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