Dear Jeff B, On behalf of all the staff of JW Marriott Mexico City Santa Fe and my own I appreciate the time spent in sharing your experience about your recent stay with us. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. We like to offer an environment in which our guests feel welcome, comfortable and free to be oneself. It will be a pleasure to visit us again and also to enjoy new experiences with us as well as in our Oriental Spa where you will enjoy an unequaled quality service. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Mexico City. Cordially, Miguel Mestas General Manager