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Window View - Picture of Now Amber Puerto Vallarta

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From Review : The poor choices of few can outweigh the good deeds of many of Now Amber Puerto Vallarta
The poor choices of few can outweigh the good deeds of many
A truly amazing place to saty and visit. Now Amber and Secrets staff are the most accommodating and they will make your stay with them a remarkable and memoeable time
The poor choices of few can outweigh the good deeds of many
Kuvia hotellialueelta
The poor choices of few can outweigh the good deeds of many
Mala experiencia
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Other Recent Reviews

RayzeR-CDN wrote a review May 2019
Windsor, Canada455 contributions124 helpful votes
+6
Let me start by saying that, the Now Amber is a beautiful, high end property with excellent staff, great food and many positives that will make your stay great. Unfortunately, we encountered one to two issues that affected our stay and thus the rating we're providing. Most
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Date of stay: May 2019
Response from eConciergeSN, eConcierge at Now Amber Puerto Vallarta
Responded May 31, 2019
Dear RayzeR-CDN We appreciate the detailed comment that you left us about the hotel and the interactions you had with the staff, these will give us your perception of your stay, and thus be able to improve each and every one of our services. We regret that the rules you have in the hotel have been a setback and have decimated all the good treatment and hard work of our coworkers, making your perception a negative of the hotel, still please be confident that we will let our coworkers know that their service is being appreciated, so they can keep up with the good work. Please be confident that we are committed to the environment and its preservation, although some measures are taken to preserve all the fauna of the hotel, such as removing an infected tree. We know that we have guests who speak English and therefore we try that all our staff can speak it fluently, but in some cases, the work experience surpasses the linguistic experience that they can handle, we are working to improve in these cases. We hope to see you again in the future to be able to give you the excellent services that our staff offered you in your stay, thank you for your preference. Cordially, Daniela Flores eConcierge
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