Dear Lisa V, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a great one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your comments here and have shared it with our team. All the observations made here, good and bad things are taken seriously, some to work and improve them, some others to prevent further happening. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service. Cordially, Javier Machain, e-Concierge at Sunscape Puerto Vallarta Resort & Spa.