Landscape - Picture of Bandara International Hotel - Managed by Accor, Tangerang
Photo: Landscape
From Review : Close to the Airport, Maze to the Room of Bandara International Hotel - Managed by Accor
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Guests
+3
I stayed here while on business for a week. It's relatively close to the airport. To get to my room was a mission - go through a few halls, take elevator to first floor (lobby is on second floor), go through one hotel section, then go outside that connects to another hotel…
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Date of stay: May 2017
Response from Bandara_Hotel, Manager at Bandara International Hotel - Managed by Accor
Responded Jul 7, 2017
Dear Mr. Ehren, Warmest greetings from Bandara International Hotel, thank you for staying with us on your recent visit to Jakarta It is a pleasure to receive feedback from you, as it is one of the best way to improve ourselves for our guest satisfaction. We would like to extend our sincere apologies for all the shortcomings that you experienced during your stay with us. We noted your concern regarding the mosquito and certain steps had been taken to minimize the mosquito popullation growth around the hotel premises such as regular fumigation by a well known pest control. We also provide mosquito repellent and mosquito net based on guest request. We also noted your concern regarding difficulty on reaching to your room and once again we do apologize for the inconvenience. Kindly be informed that our Guest Service Managers area available for 24 hours everyday should guests have any concern towards their stay. Mr. Ehren, once again thank you very much for your comments and feedbacks, your voice had reach us and will be treated as very valuable inputs for our improvement in the future. Hopefully we will have another opportunity to welcome you back in our property with a better experience. Best Regards Yosua Siburian Assistant Front Office Manager
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