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Beach - Picture of Sandals Emerald Bay Golf, Tennis and Spa Resort, Great Exuma

Photo: Beach

From Review : Just like home of Sandals Emerald Bay Golf, Tennis and Spa Resort
Just like home
Sandals Emerald Bay Golf, Tennis and Spa Resort
Postcard Perfect Paradis
Exceptional Experience
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caps721 wrote a review Apr 2018
Detroit, Michigan99 contributions20 helpful votes
Yeah just like home where you have to do EVERYTHING yourself. I’ve traveled to many places all over the Caribbean and Mexico and this resort has the WORST service i have ever experienced by far. Don’t stay here if your looking for a relaxing vacation where u get pampered and
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Date of stay: April 2018
Response from Shawn R, Online Review Coordinator at Sandals Emerald Bay Golf, Tennis and Spa Resort
Responded May 7, 2018
Hello there, Thank you for choosing Sandals Emerald Bay and for taking the time to provide us with feedback of your recent stay. We are sorry to note you felt disappointed with some aspects of our resort team’s service and we wish to assure you that the experience you described does not reflect the high-quality hospitality which we always strive to deliver to every guest on every stay, from arrival to departure. It was also unusual to read your review regarding the alcohol as, while we can appreciate that opinions will always be subjective in nature where food and beverage is concerned, our expert bartenders are always willing to prepare drinks according to individual preferences once asked to do so. As you witnessed after speaking with the Director of Guest Services on property, our resort team is normally more than happy to assist with any concerns brought to their attention. We are glad that you seized the opportunity to present some of your concerns, however it is unfortunate that it does not seem Resort Management was made aware of the other points mentioned so that those could also be addressed with you directly during your stay. Nevertheless we certainly do value all guest input and the opinions you have expressed have been duly noted at this time. We are glad to see that there were many other aspects of your stay that you enjoyed overall, and it is our sincere hope that you will not be deterred from visiting any of our resorts again as we would sincerely appreciate an opportunity to exceed your expectations in the future.
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