Balcony - Picture of Sandals Regency La Toc, St. Lucia
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From Review : Needs improvement of Sandals Regency La Toc
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+7
So let's talk about Sandals St. Lucia La Toc. We stayed in the butler elite suites. We had a beautiful view of the water from our patio that included a small pool, two chairs and an umbrella. We fought with pest in the pool during our stay. This was because the water level was…
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Date of stay: May 2017
Response from Jasmine J, Online Review Coordinator at Sandals Regency La Toc
Responded May 24, 2017
Thank you for your review of Sandals La Toc. First, I would like to apologize for the troubles and frustration that you may have experienced. I want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better. We also observe some crucial information in your complaint concerning our products and services as well as the degree of our services. To help us resolve your concerns, we would be grateful if you could provide us with your booking details and the title of your review on trip advisor by emailing our customer relations department a customersupport@sandals.com. Once again, we are sorry for the inconveniences you may have experienced and we hope to serve you in the future.
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