Dear Teresa, Thank you for taking the time to share your experience about your recent stay at our hotel. As a HHonors member, you are among our most valued guests. It is pleasing to know you like many aspects of our hotel including location, clean and beautiful private beach. We are so sorry you found your room and pool areas unacceptable. We can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every area clean; our apologies. Your feedback is truly valued and we would be excited to welcome you back anytime.