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Pool - Picture of Sheraton Puerto Rico Hotel & Casino

Photo: Pool

From Review : Excellent Customer Service of Sheraton Puerto Rico Hotel & Casino
Excellent Customer Service
Visit to Puerto Rico
Visit to Puerto Rico
Great hotel!
A resort with the pool near the convention center
Great Location but expensive.
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
TravelBuff48138 wrote a review Feb 2019
Grosse Ile, Michigan37 contributions6 helpful votes
We stayed here 2 nights in February, prior to a cruise. We had 2 small issues and their response was immediate and complete. They went above and beyond to help rectify minor situations. The staff is amazing from the time you get out of your car/taxi, until you leave. The food
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Date of stay: February 2019
Response from Adventure794958, Manager at Sheraton Puerto Rico Hotel & Casino
Responded Feb 14, 2019
Dear Guest, Thank you for writing your review on TripAdvisor. We are glad that you chose to stay at the Sheraton Puertorico and it is truly encouraging to know that you very much enjoyed your holiday with us. It is nice to note that the service provided by our associates had a very positive impact during your experience and please be assured that your compliments will be conveyed to the team. Your words continue to give credence to the hard work and effort, motivating us to keep striving for the best in what we do. Thank you for recommending us and we look forward to welcoming you back again as our guests in the not too distant future. Kind regards, Shyam Krishnan Director Rooms
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