Dear Virgo3am, Thank you for choosing Hideaway at Royalton Negril for your recent vacation and taking the time to share your experience with us. Our team values your feedback as this information will allow us to identify areas of opportunities and make the necessary improvements. We appreciate your comments highlighting our beautiful grounds and attentive hosts in the buffet. Please accept our sincerest apology for the sub-par service you received during your stay, this is certainly not the typical guest experience and your comments have been shared with the relevant managers for further review and immediate action to be taken. It is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Regards, Hideaway at Royalton Negril Management Team.